We cannot impress enough the need to read and thoroughly understand the terms and conditions attached to membership of The All A-Board Artists.

These are not hidden, they can be accessed at the bottom of every page on this website and via the menu. Your subscription payment is seen as acceptance of these terms and it is the responsibility of each member to keep updated with them throughout the duration of their membership.

Please be aware that The All A-Board Artists is a subscription service and so a regular amount will be taken from your form of payment each month until you alter or cancel your subscription

Your monthly subscription will be taken from the card details you entered either when you purchased your first month of membership or from those saved in your account. If these details change, simply log in to your account and alter them. If a payment for subscription fails to go through, we will send you an email to advise you that this has happened and recommend that you give it your earliest attention.

There is a very specific way that the payment details must be altered, failure to execute this in the correct way may result in the payment not being able to be processed. Please follow the steps below when wishing to alter your card details:

Log into the account

Click on Subscriptions

Click on an active subscription or membership

Click on Payment Method

Click on Update Payment Method

Follow the prompts to update the card on file for this subscription

Click Save in this panel to save the payment method

You are welcome to upgrade immediately but we do not recommend that you do this as it will have consequences on your current subscription.

We suggest that you wait until the last day of the current month, cancel the subscription you have currently purchased (please make a note of the time) and then on the first of the following month, enrol for the level you wish to participate in.

We can refund you if a genuine mistake has been made but we will deduct an administration fee for the time taken to conclude your enquiry.

Please get in touch with Ali via the priority form and she will be able to check when it was delivered and if you have already accessed it.

Please allow at least 48 hours for her to look into your query and while you are waiting for her to get back to you, make sure any future correspondence doesn't end up in Spam by adding 'ali@learningtopaint.co.uk' in to your email contacts.

If your level of membership has a discount code included and part of the benefits, the code for use can be found on the 'Discounts' page of your membership section.

If a Discount page cannot be seen, then your membership level does not qualify and you will need to upgrade next month.

We are sorry that you have decided to leave us and wish you every success with your future artistic adventures.

The section of your account called 'Subscriptions' has a line of text in red that says 'Cancel Subscription' and when you have cancelled, it will be effective immediately and cannot be retrieved. We therefore suggest that you wait until the end of the month to have full access to all of the content before you go.

Please note that if you cancel your membership, you will instantly lose access to the relevant areas of this website and this cannot be re-instated unless a repeat payment is made, therefore doubling the cost of that particular month.

Should you require our intervention to help manage your membership and make adjustments in respect of a mistake made, this will require an administration fee to cover the time that is spent rectifying the situation. While this may appear to be a harsh penalty, it is unfortunately neccessary due to Ali's workload and would need to be allocated as admin in her spare time.

Zoom is a way of anyone with internet access being able to meet up face to face with each other, in our case for Ali to be able to provide a live meeting or a tutorial.

The way that you use Zoom depends on what device you are using (desktop, laptop, tablet or smartphone) and sometimes, the age of your device. This kind of software may require you to use an app, or directly from your internet browser (Microsoft Edge, Internet Explorer, Google Chrome, Mozilla Firefox, and Apple Safari).

For more information, we suggest you google a document written by AgeUK called 'How to use Zoom for the first time'

There are two places you can find the information:

1. After logging in to your account, you can find a 'Dates for your Diary' section.

2. In the calendar section of the website.